Our goal is to be our Customer's best associate
Swagelok® products are known for their durability, functionality and lower life cycle costs in the most demanding systems.
We offer a personalized, knowledgeable and friendly service on weekdays by phone, email, at our sales and service center in Vantaa and in our sales centers in Estonia, Vilnius and Lithuania.
Our vision and mission in our current business strategy are the foundation that surrounds our customer service.
Our vision is to understand our customer's needs and to act on them.
Our mission is to be the best holistic expert. Our customer service goals are:
- Provide best products and services
- Expert customer service
- High customer satisfaction
- Delivery reliability and product availability
- High quality and reliability
Our delivery reliability is 97%. To ensure high quality customer service, we regularly monitor our customer satisfaction and personnel development. We guarantee our development and improvement based on Swagelok's SQS quality system.
"Our quality is obtained from the best products, know-how, experience and professionalism”